1. Information We Collect

We may collect personal information from clients, family members, and caregivers in the following ways:

• Personal Details: Name, address, phone number, email, date of birth, and emergency contacts.
• Health Information: Medical conditions, medications, care plans, physician details, and treatment preferences (only as necessary to provide care).
• Financial Information: Billing details and payment information when applicable.
• Website Information: When you visit our website, we may collect non-identifiable data such as browser type, device information, and usage analytics.

2. How We Use Your Information

We use personal information to:

• Deliver and manage personalized home care services.
• Communicate with clients and their families about care plans and updates.
• Coordinate with healthcare professionals and authorized third parties.
• Maintain internal records, billing, and administrative operations.
• Improve our services, website, and client experience.
• Comply with legal, professional, and regulatory obligations.

3. Consent

By engaging our services or submitting information through our website, you consent to the collection, use, and disclosure of your personal information as described in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us directly.

4. Information Sharing and Disclosure

We do not sell or rent personal information to third parties.
We may share information only when:

• Required by law or court order.
• Necessary to coordinate care with healthcare providers or family representatives (with consent).
• In cases of emergency, to protect the health, safety, or well-being of a client.
• With trusted service providers who assist in our operations, under strict confidentiality agreements.

5. Data Security

We implement physical, electronic, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
Access to personal information is limited to authorized personnel who require it to perform their duties.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements.
When no longer needed, information is securely deleted or destroyed.

7. Access and Correction

Clients have the right to request access to their personal information and to request corrections if it is inaccurate or incomplete.
To make a request, please contact our Privacy Officer using the details below.

8. Use of Cookies and Website Data

Our website may use cookies or analytics tools to enhance user experience and monitor website performance.
You can modify your browser settings to decline cookies if preferred, though some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party sites. CareOne Home Health is not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data handling practices, please contact:

Privacy Officer
CareOne Home Health

132 Kingsbridge way se
Airdire alberta T4A0M6 

Mob: 5878378419